Overview
AJIB has equipped several of its branches/offices with banking services specially designed for clients with disabilities.
The bank provides Financial Inclusion banking services at 7 branches/offices:
- Main Branch
- City Mall Office
- Al Huson Street Office - Irbid
- Bab Al Madina Branch - Zarqa
- Aqaba Branch
- Madaba Branch
- Salt Branch
- Queen Alia International Airport Branch
Financial inclusion banking services
- Designated parking spots for clients with special needs to ease their access into the branch/office.
- ATMs with voice instructions designed specifically for visually impaired customers/literacy needs.
- Sign language translation service through a tablet device linked with a company that specializes in providing services for people with hearing needs.
- ReadSpeaker service which allows the content of AJIB’s website to be read out loud.
- AJIB provides ‘Basira’ application service on Android and iOS devices, which is an application that reads the details of AJIB’s banking services/products through audio recordings, which supports clients with visual/literacy needs.
How to use Basira app
- The client or employee needs to download the Basira application from the Apple Store or Play Store on the mobile device.
- A voice recording on the application will guide the client or employee into choosing the preferred speaking language to start the scanning process.
- The client will be provided with a printed handbook from the office/branch that includes titles of different AJIB products to choose from in Braille language.
- Through the application, the client will scan the title of the banking product/service they wish to inquire about.
- The application will start playing the audio recording that elaborates on the chosen AJIB product that the client wishes to inquire about.
Financial services included in the handbook
- AJIB Accounts – Value
- AJIB Accounts – Advantage
- AJIB Accounts – Prestige
- Wealth Management and Prestige Life Bancassurance
- Personal Loans
- Housing Loans
- Debit Cards
- Credit Cards
- Small and Medium Enterprises (SMEs)
- Treasury
- Transfers
- ATM Services
- Contact Center
- Dealing with Customers with Special Needs
- Account Opening Terms and Conditions
- Credit Cards Terms and Conditions
- Instant Issuance Terms and Conditions
- Online Banking Terms and Conditions