The call center is available 24 hours a day, 7 days a week to serve our customers. We are also available for audio and video calls Sun - Thu from 10:00 AM to 8:00 PM via the AJIB Mobile app.
Customers can complete many services through a single call, including:
LOAN SERVICES
- Inquiries about loans
- Adding or modifying the account number from which the loan installment is settled
ACCOUNTS SERVICES
- Inquiring about account information details and IBAN number
- Internal transfer between accounts
- Resetting the password attempts for AJIB Online/AJIB Mobile
- Adding or modifying the phone number or email address used on AJIB
- Online/AJIB Mobile
- Controlling the limit and number of financial transactions on AJIB Online/AJIB
- Mobile
- Suspending AJIB Online/AJIB Mobile Service
- Activating the SMS service and modifying the mobile number the messages are received on
- Activate/delete device
- AJIB Mobile app activation
CARDS SERVICES
- Activating Renewed Cards
- Card Replacement
- Inquiring about Credit Cards services
- Activating/Suspending the Credit/Debit Card
- Settling Credit Card payment & modifying the account from which its settled
- Requesting/Resetting the PIN code for Credit/Debit Card
- Modifying the main or secondary Debit Card account number
- Updating the phone number linked to SMS messages for transactions and OTP
- Updating the phone number linked to AJIB Rewards Program
- Requesting to repay Credit Card transactions with AJIB Easy Payment Program
- over 3,6,9, or 12 months
- Activating Credit/Debit Cards on AJIB Pay and/or Apple Pay
- Activating online purchases/bookings on Credit/Debit Cards
- Receiving objection requests against Credit/Debit transactions
- Requesting to issue a replacement card in case lost, stolen or damaged