- If there are issues with login, the cardholder can select the help icon or reset their password.
- The cardholder will be locked out of their account for 30 minutes after the fifth unsuccessful login attempt.
- If the cardholder has enabled offline access, the app will display a notification on the home screen. The cardholder can still access their membership QR code even if they do not have mobile data/Wi-Fi access.
- If the cardholder’s Visa card has expired, their entitlements will be locked until they update their card details.
