Contact Center Services


General Description

Our contact center is available to our clients 24 hours a day, seven days a week, allowing them to conduct transactions in one call and from anywhere in the world.

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We are pleased to serve you through our contact center, available 24 hours a day, seven days a week.

Contact Center Services

  • Internal transfer among client accounts
  • Activating credit and debit cards
  • Stopping credit and/or debit cards in case of loss, theft, or fraudulent transactions
  • Receiving objection applications for transactions on credit and/or debit cards
  • Changing account number feeding the credit cards or housing and personal loans
  • Adding / Changing / Canceling debit card primary or secondary accounts
  • Activating the SMS service and Adding / Canceling messages included in this service
  • Changing phone number registered for receiving SMS messages for transactions by the credit or debit cards
  • Adding / Changing the phone number for receiving the one-time password (OTP 3D Secure) for online transactions made by credit and/or debit cards
  • Changing client phone number on AJIB Online
  • Receiving applications for issuing replacement credit and/or debit cards for lost/stolen or damaged cards
  • Receiving requests for obtaining new pins for credit and/or debit cards
  • Receiving requests for activating the online and mail order services for credit and/or debit cards
  • Suspending the online banking service
  • Resetting the number of attempts to enter pin-number for online banking service and/or credit and/or debit cards