Contact Center Services

Arab Jordan Investment Bank offers a comprehensive Contact Center that enables customers to perform a wide range of banking transactions easily and securely from anywhere in the world, 24/7, whether through direct calls to the Contact Center or via voice and video calls.

We are pleased to serve you through our contact center, available 24 hours a day, seven days a week.

• Prestige Contact Center: +96265003003
• All Bank Customers: +96265003005

We are also available for Audio and Video calls Sun - Thu from 10:00 AM to 8:00 PM via our AJIB Mobile.

The call center is available 24 hours a day, 7 days a week to serve our customers. We are also available for audio and video calls Sun - Thu from 10:00 AM to 8:00 PM via the AJIB Mobile app.

Customers can complete many services through a single call, including:

LOAN SERVICES

• Inquiries about loans
• Adding or modifying the account number from which the loan installment is settled

ACCOUNTS SERVICES

• Inquiring about account information details and IBAN number
• Internal transfer between accounts
• Resetting the password attempts for AJIB Online/AJIB Mobile
• Adding or modifying the phone number or email address used on AJIB
• Online/AJIB Mobile
• Controlling the limit and number of financial transactions on AJIB Online/AJIB
• Mobile
• Suspending AJIB Online/AJIB Mobile Service
• Activating the SMS service and modifying the mobile number the messages are received on
• Activate/delete device
• AJIB Mobile app activation

CARDS SERVICES

• Activating Renewed Cards
• Card Replacement
• Inquiring about Credit Cards services
• Activating/Suspending the Credit/Debit Card
• Settling Credit Card payment & modifying the account from which its settled
• Requesting/Resetting the PIN code for Credit/Debit Card
• Modifying the main or secondary Debit Card account number
• Updating the phone number linked to SMS messages for transactions and OTP
• Updating the phone number linked to AJIB Rewards Program
• Requesting to repay Credit Card transactions with AJIB Easy Payment Program
• over 3,6,9, or 12 months
• Activating Credit/Debit Cards on AJIB Pay and/or Apple Pay
• Activating online purchases/bookings on Credit/Debit Cards
• Receiving objection requests against Credit/Debit transactions
• Requesting to issue a replacement card in case lost, stolen or damaged

Via AJIB Mobile App:

• Tap the voice‑call or video‑call icon in the app.

• The service is available for all customers registered with the mobile banking app.

Steps to use:

1. Log in to your account through the app.

2. Tap the “Call” button at the top of the main screen.

3. Accept the Terms & Conditions.

4. Choose the type of call:
    ‑ Voice Call
    ‑ Video Call

Via a Secure Link:

• An agent from the Contact Center can send a secure link via SMS.

Steps to use:

1. Receive the SMS containing the secure link.

2. Review the attached Terms & Conditions.

3. Click the link.

4. Choose the type of call and begin the conversation.
    

Available features during calls:

• Mute / Unmute

• Use speaker or earphone

• Turn camera on / off

• Switch between front and back cameras

• Screen sharing to show or clarify a specific subject

 If you enable the camera during a voice call, the call automatically converts to video.