Complaints

We appreciate your comments, suggestions, and inquiries. Kindly contact us through any of the following channels:

  • Complete the form on the left
  • Mail us a letter to: Arab Jordan Investment Bank, P.O.Box 8797, Amman 11121 Jordan
  • Email us on: [email protected]
  • Fill out the customer complaint brochure available in all AJIB Branches
  • Call our direct complaints number on +96265507000 Ext 2895
  • Call AJIB Contact Center available 24/7 on +96265003005
  • Write us on any of our social media channels
  • Visit any of our AJIB Branches

 

Time frame for handling a customer complaint:

The Customer Complaint Unit will process the complaint within 10 working days and can be extended depending on the complaint's nature but should not exceed 30 working days.

If the customer is not convinced or satisfied with the Bank's response to the complaint, the customer can resort to the Central Bank of Jordan or the Court of Law.

For reporting a complaint to the Central Bank of Jordan - Financial Consumer Protection, kindly click here.