Identity and contact details of the controller
Arab Jordan Investment Bank PLC (AJIB) is the Data Controller which collects, uses and is responsible for processing your Personal Data in manual and electronic format. Please address any queries, comments and requests regarding processing of your Personal Data to:
AJIB Tower – 200 – Zahran Street
Amman (Jordan)
P.O. Box: 8797
Amman 11121, Jordan
Email: AJIB.DPO@ajib.com
Contact details of the Data Protection Officer
Arab Jordan Investment Bank - Data Protection Officer
AJIB Tower – 200 – Zahran Street –
Amman (Jordan)
P.O. Box: 8797
Amman 11121, Jordan
Email: AJIB.DPO@ajib.com
The legal basis of the processing
We’ll only use your data where we have your consent, or where we have another lawful reason for using it.
The reasons we use your data include to:
- Deliver our products and services;
- Process your instructions;
- Manage our relationship with you;
- Support our banking operations;
- Prevent or detect crimes including fraud and financial crimes, e.g. terrorist financing and human trafficking;
- Ensure security, business continuity and risk management;
- Provide online banking, mobile apps and other online product platforms;
- Improve our products and services;
- Comply with our legal and regulatory obligations and requirements;
- Perform system or product development and planning, audit and administrative purposes.
Marketing Purposes
We may use your data to provide you with details about our products and services by using post, email, telephone, text or any other communication method. We may use your contact details to provide you with important information such as market research and to identify trends.
Recipients of data
We might share your data with other parties where it’s permitted by law for the below reasons:
- To provide you with products or services you’ve requested, e.g. fulfilling a payment request;
- Legal duty or requirement, e.g. to assist with detecting and preventing fraud, tax evasion and financial crimes;
- Regulatory reporting, litigation or defending legal rights and interests;
- Legitimate business reason, e.g. verify your identity, enable another company to provide you with services you’ve requested, or assess your suitability for products and services;
We might share your data with others including:
- Agents, sub-contractors or service providers who perform for or on behalf of AJIB.
- Any person you have elect to have a connection to your banking relationship with us where it’s by power of attorney, person who guarantee you against your financial obligations or joint account holder.
- People you make payments to and receive payments from;
- Correspondent and agent banks, clearing houses, clearing or settlement systems.
- Other financial institutions, tax authorities, credit reference agencies, payment service providers and debt recovery agents;
- Any person whether legal or natural where required in connection with potential or actual corporate restructuring, merger, acquisition or takeover, including any transfer or potential transfer of any of our rights or duties under our agreement with you;
- Law enforcement, government, courts, dispute resolution bodies, regulators, auditors and any party appointed or requested by our regulators to carry out investigations or audits of our activities;
- Fraud prevention agencies who’ll also use it to detect and prevent fraud and other financial crime and to verify your identity;
- Card processing supplier(s) to carry out credit, fraud and risk checks, process your payments, issue and manage your card.
Data storage period
We keep your data in line with our data retention policy and regulatory instructions. Your Data will be kept for at least 5 years after the day of terminating our banking relationship or, if any other regulatory or legal provision requires the record to be kept for a longer period, for the longer period.
Data subject’s rights to access, rectification, erasure and portability of the personal data
You have the right to:
- access your personal data
- request and obtain information on how your personal data is processed
- request and obtain correction of your personal data
- request and obtain erasure of your personal data in certain circumstances (right to be forgotten) unless we are entitled or obligated by law to keep these data.
- Request to receive your personal data in commonly used, machine-readable format and/or request that we transmit it to a third party.
- be notified in case of data breach which can result in a high risk to your rights and freedom.
Data subject’s rights to restriction of, or objection to, processing of the personal data
You have the right to object to processing or request and obtain restriction on the processing of your personal data
Data subject’s rights to withdraw consent
You have the right to withdraw the consent you gave to AJIB at any time.
Data subject’s requests
To submit a request regarding exercising any of your rights that are mentioned under this Privacy Policy, you can do this by either sending an email to AJIB's Data Protection Officer (DPO): AJIB.DPO@ajib.com; or through sending a written request via regular mail to the following postal address:
Arab Jordan Investment Bank - Data Protection Officer
AJIB Tower - 200 - Zahran Street - Amman (Jordan)
P.O. Box 8797, Amman 11121, Jordan
Data subject’s right to lodge a complaint
Any complaints related to alleged breaches of Data Protection Regulations can be filed with The Relevant Authority
Lawful basis for processing
The lawful basis for processing your Personal and Sensitive Data is the performance of our contractual relationship and its obligations including preliminary steps to its establishment.
We will inform you in case we need to process your personal data for a purpose different than the one mentioned above and seek your consent, if needed.