Q: What if the cardholder doesn’t have a smartphone? Can the cardholder redeem benefits with a physical card?
A: VAC is a fully digital app-based experience. Cardholders will be unable to access lounges with a physical card. Cardholders who do not have a smartphone will be unable to use the service. To access a lounge, the cardholder must register on the VAC app prior to visiting the lounge.
Q: Can cardholders add or register more than one Visa card on the VAC app?
A: Yes, if a cardholder has more than one eligible Visa card they can add it to their existing VAC account. On the membership page there is an Add New Membership button which will prompt the cardholder to enter the details of their other eligible Visa card(s). After successful validation, a membership linked to that Visa card is created, displaying the available benefits. If a cardholder has multiple memberships, they can click the Switch Membership button in the Membership section to view details associated with each membership.
Q: Can secondary cardholders enroll under the same profile as the primary cardholder?
A: Primary and secondary cardholders cannot share memberships. The secondary cardholder must create their own VAC account using their own details, including their name as it appears on their passport and email address.
Q: Is entry to the lounge guaranteed?
A: Entry to any eligible lounge is subject to availability on the day the cardholder is travelling. The cardholder can view any alternative lounges in the VAC app. With the lounge coverage through DragonPass, VAC provides access to 1200+ lounges globally, including 220 in CEMEA.
Q: Can a cardholder access a lounge if they do not have access to the internet/Wi-Fi/mobile data?
A: Yes, if the cardholder enabled offline access in the VAC app they can see their membership details without Wi-Fi or mobile data. If offline mode is not enabled, the cardholder will be unable to access the lounge. Note: First-time setup of offline access requires internet connection. Cardholders can enable offline mode by selecting Security from the Account page. Once enabled, cardholders can access their membership offline with their device biometrics.