Steps to register for the Visa Airport Companion application

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Step 1: Download app

Download the Visa Airport Companion app now which will be available in the Apple App Store and Google Play Store.

 

Step 2: Registration

  1.  Register your eligible Visa card (primary and/or supplementary) on the app, by clicking on the Sign-Up option.
  2. The cardholder enters their Visa card details, including the card number, expiry date, CVV number, and country of issuance.
  3. Your card will be authenticated by:
  • Send a text message confirming the reservation of $0 to confirm.
  • Perform 3D Secure (Visa Secure Authentication) and Account Verification.

Note: In case of failures, cardholders will be notified with the appropriate

error message to contact their respective Issuer.

 

Step 3: Customer Verification Process

As part of profile setup:

  1. the cardholder enters their details:
  • Name (which must match passport)
  • Contact information (Mobile Number and Email Address).
  1. Accept terms and conditions

Note: If the name entered in the VAC app does not match the name on the passport, the cardholder will not be granted access to the lounge.

 

Step 4: Complete the verification process and create the password

  1.  A six-digit code is sent to the cardholder’s email address or phone number for verification.
  2. Upon successful verification, the cardholder creates a password.
  3.  The cardholder can then set up biometric access and offline access, if desired.     
  4. Once enabled, offline access allows cardholders to see their membership data without mobile data or Wi-Fi access. If offline mode is not enabled and no internet connection is available, the cardholder will not be able to access the lounge. 

Note: First-time setup of offline access requires internet connection.

 

Step 5: Login

The cardholder can log in with their email address and password or via biometrics (if enabled).

 

Step 6: Home Page

Once logged in, a personalized welcome page is displayed where the cardholder can see their available entitlements, any terms or rules, and links to view airport lounges.

 

Step 7: Lounge Access

To browse and access lounges, the cardholder clicks Explore Lounges. After selecting the airport and desired lounge, the digital membership card (QR code) will be displayed for the cardholder to scan at the lounge.

• The cardholder can also access their membership card in the Membership section of the app.