Cookie and Privacy Policies

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Cookie Policy

Welcome to the Cookie Policy (the “Policy”) of Arab Jordan Investment Bank (herein “AJIB,” “we,” “us,” “our”).

Our website use cookies to help us provide to you an efficient service when you browse our websites.

Please let us know if you have any questions regarding the Policy by sending an e-mail or submitting a request through the “Contact Us” form on our website.

What is a cookie?

A ‘Cookie’ is a small piece of software (file) that is installed, either temporarily or long term, on your computer via the browser (e.g. Internet Explorer™ or Google Chrome™) when you visit a website.

Thus, when you return to our website in the future, your browser sends back information which it had previously about your visit. For example, our website uses cookies to remember your chosen language and country which saves your time and provides you with a more personalized visit.

Our website’s use of cookies

We use the following types of cookies for different purposes:

  1. Analytical – Advertising: Cookies regarding data for communicating with third parties such as Google Analytics™ or external organizations for advertisements.
  2. Functionality: First or third-party cookies that are used to improve the user’s website browsing e.g. remember a user’s selection on some services or activities of the website during recurring visits.
  3. Targeting cookies: These cookies are similar to performance cookies, as they collect information about users’ behavior. However, this information is used at individual user level to advertise products/services to users on the basis of the behavioral information collected therefore they may collect personal data.

Third party cookies

Information from a third party, such as advertising networks and providers of external services like web traffic analysis services, may be embedded on our website. For example, Google Tags™ and Facebook Pixels™ are embedded on our website, and which function through the use of third party cookies utilized by the third-party website. Based on the type of cookies used by the relevant third-party, the information these cookies collect may include personal data.

As a result of the aforesaid, third parties may have access to information about your web browsing on the pages of our website. By following the links below, you can learn more about how third parties treat data obtained about through the use of cookies:

Consent

By using our website, you agree that we can place the aforesaid types of cookies on your computer and use that data in accordance with this Policy – unless you disabled them within your internet browser.

How to opt-out

It is possible to alter your browser setting in order to (i) switch off cookies, or (ii) alert you when any website sets or accesses cookies. However, please note that disabling or refusing all cookies (including essential cookies) may restrict your use of some or all parts of the website and/or delay the way in which it operates.

Below is a list of links to the ‘Help’ section of some web browsers with explanation on how to change or block cookies:

Our Privacy Policy

Personal data, as defined in our Privacy Policy might be collected by the cookies we use, and these are listed in the Policy. Our Privacy Policy explains why we collect this data, what we do with it, our legal basis for collection and information about your rights under data protection law.

Privacy Policy

Identity and contact details of the controller

Arab Jordan Investment Bank PLC (AJIB) is the Data Controller which collects, uses and is responsible for processing your Personal Data in manual and electronic format. Please address any queries, comments and requests regarding processing of your Personal Data to: 

AJIB Tower – 200 – Zahran Street

Amman (Jordan)

P.O. Box: 8797

Amman 11121, Jordan

Email: AJIB.DPO@ajib.com

 T. +962 (6) 5607138

 

Contact details of the Data Protection Officer

Arab Jordan Investment Bank - Data Protection Officer 

AJIB Tower – 200 – Zahran Street –

Amman (Jordan)

P.O. Box: 8797

Amman 11121, Jordan

Email: AJIB.DPO@ajib.com

 T. +962 (6) 5607138

 

The legal basis of the processing

We’ll only use your data where we have your consent, or where we have another lawful reason for using it.

The reasons we use your data include to:

  • Deliver our products and services;
  • Process your instructions;
  • Manage our relationship with you;
  • Support our banking operations;
  • Prevent or detect crimes including fraud and financial crimes, e.g. terrorist financing and human trafficking;
  • Ensure security, business continuity and risk management;
  • Provide online banking, mobile apps and other online product platforms;
  • Improve our products and services;
  • Comply with our legal and regulatory obligations and requirements;
  • Perform system or product development and planning, audit and administrative purposes.

Marketing Purposes

We may use your data to provide you with details about our products and services by using post, email, telephone, text or any other communication method. We may use your contact details to provide you with important information such as market research and to identify trends.

Recipients of data

We might share your data with other parties where it’s permitted by law for the below reasons:

  • To provide you with products or services you’ve requested, e.g. fulfilling a payment request;
  • Legal duty or requirement, e.g. to assist with detecting and preventing fraud, tax evasion and financial crimes;
  • Regulatory reporting, litigation or defending legal rights and interests;
  • Legitimate business reason, e.g. verify your identity, enable another company to provide you with services you’ve requested, or assess your suitability for products and services;

We might share your data with others including:

  • Agents, sub-contractors or service providers who perform for or on behalf of AJIB.
  • Any person you have elect to have a connection to your banking relationship with us where it’s by power of attorney, person who guarantee you against your financial obligations or joint account holder.
  • People you make payments to and receive payments from;
  • Correspondent and agent banks, clearing houses, clearing or settlement systems.
  • Other financial institutions, tax authorities, credit reference agencies, payment service providers and debt recovery agents;
  • Any person whether legal or natural where required in connection with potential or actual corporate restructuring, merger, acquisition or takeover, including any transfer or potential transfer of any of our rights or duties under our agreement with you;
  • Law enforcement, government, courts, dispute resolution bodies, regulators, auditors and any party appointed or requested by our regulators to carry out investigations or audits of our activities;
  • Fraud prevention agencies who’ll also use it to detect and prevent fraud and other financial crime and to verify your identity; 
  • Card processing supplier(s) to carry out credit, fraud and risk checks, process your payments, issue and manage your card.

Data storage period

We keep your data in line with our data retention policy and regulatory instructions. Your Data will be kept for at least 5 years after the day of terminating our banking relationship or, if any other regulatory or legal provision requires the record to be kept for a longer period, for the longer period.

Data subject’s rights to access, rectification, erasure and portability of the personal data

You have the right to:

  • access your personal data 
  • request and obtain information on how your personal data is processed
  • request and obtain correction of your personal data
  • request and obtain erasure of your personal data in certain circumstances (right to be forgotten) unless we are entitled or obligated by law to keep these data.
  • Request to receive your personal data in commonly used, machine-readable format and/or request that we transmit it to a third party.
  • be notified in case of data breach which can result in a high risk to your rights and freedom.

Data subject’s rights to restriction of, or objection to, processing of the personal data

You have the right to object to processing or request and obtain restriction on the processing of your personal data

Data subject’s rights to withdraw consent

You have the right to withdraw the consent you gave to AJIB at any time.

Data subject’s requests

To submit a request regarding exercising any of your rights that are mentioned under this Privacy Policy, you can do this by either sending an email to AJIB's Data Protection Officer (DPO): AJIB.DPO@ajib.com; or through sending a written request via regular mail to the following postal address:

Arab Jordan Investment Bank - Data Protection Officer

AJIB Tower - 200 - Zahran Street - Amman (Jordan)

P.O. Box 8797, Amman 11121, Jordan

Data subject’s right to lodge a complaint

Any complaints related to alleged breaches of Data Protection Regulations can be filed with The Relevant Authority

Lawful basis for processing

The lawful basis for processing your Personal and Sensitive Data is the performance of our contractual relationship and its obligations including preliminary steps to its establishment.

We will inform you in case we need to process your personal data for a purpose different than the one mentioned above and seek your consent, if needed.