Job requirements

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Experience:

  • At least (1-2) years of experience in a customer service role, preferably banking experience

 

Academic Qualifications:

  • Bachelor’s degree in Banking & Finance, Business, Accounting, Economics or any other related degree

 

Language:

  • Good English Language proficiency level (reading/writing/speaking)

 

Knowledge:

  • Thorough knowledge of branch operations and procedures
  • Good understanding of the various banking products and services
  • Strong understanding of central bank regulations
  • Strong knowledge in anti-money laundering regulations

 

Technical & Personal Skills:

  • Advanced skills in MS Office (Word/Excel/PowerPoint)
  • Strong communication and listening skills
  • Sales and customer-oriented
  • Business writing skills
  • Strong negotiation skills
  • Problem-solving skills
  • Solid organizational, self-management and time-management skills
  • Strong team work and cooperation skills
  • Good adaptability and change management skills
  • Strong attention to detail, quick-witted and prompt