Job requirements



  • At least (1-2) years of experience in a customer service role, preferably banking experience


Academic Qualifications:

  • Bachelor’s degree in Banking & Finance, Business, Accounting, Economics or any other related degree



  • Good English Language proficiency level (reading/writing/speaking)



  • Thorough knowledge of branch operations and procedures
  • Good understanding of the various banking products and services
  • Strong understanding of central bank regulations
  • Strong knowledge in anti-money laundering regulations


Technical & Personal Skills:

  • Advanced skills in MS Office (Word/Excel/PowerPoint)
  • Strong communication and listening skills
  • Sales and customer-oriented
  • Business writing skills
  • Strong negotiation skills
  • Problem-solving skills
  • Solid organizational, self-management and time-management skills
  • Strong team work and cooperation skills
  • Good adaptability and change management skills
  • Strong attention to detail, quick-witted and prompt