200 Zahran Street
P.O. Box 8797
Amman 11121, Jordan
|Telephone: +962 (6) 5607138|
|Fax: +962 (6) 5681482|
|Reuters Code: AJIB|
|E-Mail: [email protected]|
|Branches Management||[email protected]|
|Banking Relations||[email protected]|
|Visa® & ATM Department||[email protected]|
|Treasury Department||[email protected]|
|Investment Department||[email protected]|
|Research Department||[email protected]|
|Corporate Banking Department||[email protected]|
|Admin. Affairs||[email protected]|
|Training Department||[email protected]|
|Marketing and Quality Assurance||[email protected]|
We are pleased to serve you through our Call Center 24 hours 7 days a week.
|Prestige Call Center Number:||+96265003003|
We appreciate your comments, suggestions, complaints or inquiries through the following channels:
- Direct Complaint Telephone: +96265507000 Extension: 2895
- By completing the below form.
- By mail: Arab Jordan Investment Bank - P.O. Box 8797 Amman 11121, Jordan.
- Customer Complaint Unit email: [email protected]
- Customer’s Complaint brochure, Available in all branches and offices.
- AJIB Call Center, available 24 hours7 days a week on +96265003005.
- AJIB Social Media Channels: Facebook, Instagram, Twitter and Linked In.
- In person, by visiting any of our branches.
Time frame for handling customer’s complaints:
The Customer Complaints Unit will process the complaint within 10 working days and can be extended depending on the complaint’s nature, and not to exceed 30 working days.
If the customer is not convinced or satisfied with the Bank’s response to the complaint, the customer can resort to the Central Bank of Jordan or to the court of law.
For reporting a complaint to the Central Bank of Jordan - Financial Consumer Protection, click here
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